SCREW THE QUEUE.
When you upgrade to Flickr Pro, your help request goes right to the front of the line.
Pro members get priority.
Our average response time for Flickr Pros is under 4 hours, day or night—even on weekends.
Whether it’s a quick fix or a more complex question, your request gets priority.
When you upgrade to Flickr Pro, you're getting more than advanced stats and unlimited uploads—you’re getting top-tier support from real humans, 24/7.
Our team of global Support Heroes is here around the clock to help you stay focused on what matters most: your photography.
“Woah! This feels too good to be true. I had just one request, and it was done in a lightning-bolt fashion. It makes me wonder if this is Flickr's common-man's Support or 100% Genie Service Guaranteed. Thank you very much!”
“That was the best customer service I’ve received in a long time! Thanks!”
“Hard to improve on perfection.”
HI (Human Intelligence).
Not only is Flickr’s support 24/7, it’s 100% human. Every interaction you have is with a real person, and if you upgrade to Flickr Pro, each submitted help request will be responded to in under 4 hours.
Meet some of our team
Carol
Senior Flickr Support Hero
What’s the most rewarding part about helping Flickr Pro members with their photography journeys?
As a fellow photographer, I know how rewarding it is when your work is seen and appreciated. I love helping Pro members learn how to best showcase their photography—whether that’s through album organization or simply helping their work get the visibility it deserves by sharing it in groups.
Can you share a memorable interaction with a Pro member that reminded you why you love what you do?
I once worked with a member who had accidentally created a second account and upgraded it to Pro, which caused a lot of confusion when their older content was missing. After several messages, I was able to track down both accounts, transfer the Pro membership, update their login email, and delete the extra account. It took some time & patience, but they were so relieved and grateful in the end—it reminded me how impactful our help can be.
Is there a specific Pro feature or benefit that you enjoy explaining or helping members maximize?
I really enjoy helping members take full advantage of the Auto-Upload options—it gives them peace of mind knowing their photos are backed up safely and automatically. I also love highlighting the ad-free viewing experience. It not only creates a cleaner, more professional look for their own browsing, but it ensures that anyone visiting their profile gets to enjoy their work without distractions.
Melanie V.
Flickr Support Hero
What’s the most rewarding part about helping Flickr Pro members with their photography journeys?
One of the most rewarding parts of helping Flickr Pro members is seeing how passionate our members are about photography and being able to support them in preserving and sharing their work. Whether it’s helping someone through organizing their albums, assisting them in troubleshooting an upload issue, or just making sure they feel confident using the platform, it’s incredibly fulfilling to play even a small role in their creative journey. It’s especially meaningful when a member shares a personal story behind a photo or regains access to their account after many years and expresses their gratitude in seeing all their wonderful memories. Knowing that our support makes their experience smoother and more enjoyable is what makes this work so gratifying.
Can you share a memorable interaction with a Pro member that reminded you why you love what you do?
One interaction that really stuck with me was with a Flickr Pro member who was new to the platform and had recently retired. They had spent years capturing beautiful moments through photography and wanted to use their newfound time to organize everything in a meaningful way—not just for themselves, but so family and friends could enjoy it too. They reached out for guidance on how to upload their images using Auto-Uploadr, how to add titles, descriptions, and tags, and how to properly share albums while keeping them private. We walked through everything step by step, including how to adjust global settings to ensure their account was secure and aligned with their privacy preferences. What made this interaction so memorable was how appreciative and engaged they were throughout the process. It reminded me that for many members, Flickr is more than just a place to store photos—it’s a place to preserve a lifetime of memories. Being able to help them feel confident and secure in sharing their story was incredibly rewarding and a perfect example of why I love what I do.
Is there a specific Pro feature or benefit that you enjoy explaining or helping members maximize?
One Pro feature I truly enjoy helping members discover and maximize is Auto-Uploadr. For many, especially those with extensive photo collections or years of memories spread across multiple devices, Auto-Uploadr is a total game changer. It effortlessly backs up photos by automatically uploading them from a computer or mobile device into a private, secure space on Flickr. What makes supporting this feature so rewarding is witnessing the moment a member realizes just how much time and effort it saves. Many don’t initially realize they can have thousands of images safely stored, organized, and fully searchable — all without lifting a finger once it’s set up. That level of automation brings a huge sense of relief and peace of mind. I personally rely on Auto-Uploadr to back up all the photos and videos on my iPhone, so I understand firsthand how valuable and convenient this feature can be.
Monoram
Can you help me better understand my stats? I want to find out exactly who my ideal audience is so I can tailor my accounts for them!